About

FAQ

• Where is the store based?

  McLeod, ND

• What do I do if I have a reaction with a soap, salve, or lotion?

  ALL topical products made anywhere (at home or in production) come with the possibility of a reaction.

  Bohemian Firefly is not responsible for any reactions you may have while using any of my products, in any category. ALL ingredients are listed in each product.

  Buyers are responsible for taking note of any ingredients they know or believe they are or might be sensitive to and are discouraged from purchasing said products they would be or may be sensitive to.

  Again, the BUYER'S responsibility is to take note of all ingredients listed before purchasing.
  Also, the buyer is responsible, after purchasing, to test the product in a small area on their forearm before continuously using it.

  If you have a reaction - stop using it immediately and wash thoroughly with soap and water. If you have the reaction within 30 days of purchasing the soap, salve, lotion, or any other product purchased from this store - contact the store directly through the contact page for instructions on receiving a refund and returning the product.

  Note - I do not reuse returned soaps, salves, or lotions.
  HOWEVER: I clean, sanitize, and reuse or recycle the containers they are in IF they are not damaged.

  I do not take responsibility for the misuse or the effects of misuse of any product sold in my store.
  Uses are clear and listed and I, Bohemian Firefly; Mary R. Seelye, am not liable for stupidity, internet challenges gone bad, or other experimentation of any sort.

• Do you accept orders placed outside of the US?

  Yes, however, there will be a much larger shipping charge to ship overseas.

• How long will it take to receive my order?

  Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.